Customer Service Representative

 

We are looking for a high energy Customer Service Representative to join the team.

The schedule for this position is Monday-Friday from 8:00 AM-5:00 PM

The starting rate of pay is $19.00/hour - $29.00/hour.

CULTURE: Its a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.

INTEGRITY: Our definition is saying what you will do and then doing it! We keep our promises to our customers and our employees.

DUTIES AND RESPONSIBILITIES:

This is an in-person position that requires attendance in a call center office setting.

Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.

Interact with new or existing customers over the phone, and record information in the computer for customer service billing or product information.

Chat with customers by phone to activate, discontinue, or change services.

Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.

Deliver services to customers in a manner that promotes goodwill.

Interact with customers to determine service requirements and resolve problems or complaints in a courteous manner.

Work in a fast paced, cooperative, high call volume environment with high attention to detail, while interacting with customers over the phone.

Engage or assist with sales for new or additional services.

Prorate customer accounts based on account service changes.

Assist in other areas as needed

MINIMUM JOB REQUIREMENTS:

Ability to read, write, comprehend and communicate in English.

Working knowledge of Microsoft applications such as Word, Excel & Outlook.

High school diploma or equivalent preferred.

2 years of customer service or call center experience preferred.

Fast and accurate typing, in addition to 10-key skills are required.

Excellent organization and communication skills.

Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future"

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