Customer Service Representative (REMOTE OPPORTUNITY)

 Job Title: Customer Service Representative I
Department: Drug Testing Operations

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Reports to: Supervisor, Customer Service – Return to Duty
FLSA Status: Non-Exempt
Company Information: DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the U.S. and Canada since 1986 and more than 800 team members across 30 locations. When you join the DISA family, you join an industry leader that more than 27% of fortune 500 companies use. With a rich history of IT innovation, we have more than 40,000 customers and complete more than 6 million orders each year.
DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2022. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Position Summary: The role educates clients and/or their employees on drug and alcohol policy violations and assists the clients and/or their employees in the return-to-work process. The successful candidate will be well versed in Regulatory and Non-Regulatory policies and able to interpret policies.

Essential functions:

• Assists clients with return to duty program compliance and quality assurance
• Communicates policy requirements for drug and alcohol violations
• Follows up on rehab reports
• Works under general supervision and relies on instructions and pre-established guidelines to execute duties
• Maintains and files all confidential rehab records according to protocol and document retention requirements
• Responsible for remaining current on all policy and regulatory changes
• Processes forms related to various services received from clients, company and third-party facilities
• Scans documents, manually and accurately keys information updates
• Performs other related duties as assigned

Required Qualifications:

• Intermediate skill level in Microsoft Office Suite
• Proven ability to work in a high call volume environment
• Strong Communication Skills
• High School Diploma or equivalent

Preferred Qualifications:

• Data Entry experience
• Policy interpretation

Physical Requirements:

• Sitting for more than 6 hours per day
• Standing and walking for less than 1 hour per day
• Limited stooping, bending, and twisting
• Frequent lifting up to 3 kilograms

Work Schedule: Monday – Friday – 8a – 5p

EOE/M/F/Vet/Disability

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