Seasonal Customer Experience Representative

 

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it's our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace that's built on diversity and inclusion—where the varied voices and viewpoints of our community pave the way.

Role and Responsibilities:

Please note this job is a seasonal/temporary position, beginning early - October 2023 through early - January 2024.

As the Seasonal Jenni Kayne Customer Service Representative, your primary responsibilities include the following:

• Communicate effectively with customers through Gladly, across all channels (phone, live chat, SMS and email) to determine their needs in accordance with CX policies and procedures
• Handle all inquiries regarding orders, exchange requests, refunds, gift cards, promotion codes, customer issues, etc. with accuracy
• Maximize sales by clienteling, assisting customers in styling consultations, and providing empathetic and friendly customer service.
• Encourage customers to sign up for Jenni Kayne Rewards and engage with us on social media platforms
• Secure company assets through loss prevention in compliance with company policies and guidelines.

Qualifications and Requirements:

• Minimum of 3 years of experience in a customer service environment. Retail sales; women's upper contemporary, multi-label or luxury designer preferred.
• Can-do attitude and commitment to providing excellent customer service.
• Willingness and availability to work during peak business periods –weekends, holidays, etc.
• Demonstrate strong written and verbal communication skills
• High Attention to detail, strong organizational skills, and a proven record of follow through
• Comfortable working in a team centric environment.

Preferred Skills:

• Minimum of two to three (2-3) years of experience in apparel or lifestyle e-commerce
• Knowledge and experience with POS, CRM and Inventory Management systems, Microsoft Office, Gladly, Shopify etc.
• Results driven; strategic, conceptual, and innovative thinker
• Excellent verbal and written communication skills with high attention to detail
• Ability to multitask and exceptional organizational skills, owning calendar and managing deadlines

Additional Notes:

This job description is not all inclusive. In addition, Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. Kayne LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

The hourly rate of pay for this position is $22 - $23. The hourly rate of pay is determined by experience, education, skills, and location.

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