Virtual Visit Facilitator - 1.0 FTE (Remote)

 

University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond.

Join us on a mission to advance medicine.

Why M Physicians?

Regardless of role, we recognize that every member of our team is vital! The Virtual Visit Facilitators are a vital part of our organization and enabling us to meet our patients where they are at! This position is responsible for supporting virtual office visits, including calling patients prior to their virtual visit, helping guide patients through the technical requirements and problem-solving issues. Our team gathers pertinent medical information from the patient and details the information into the patient’s medical record. The Virtual Visit Facilitator also helps with registration and co-payment collection, preparing schedules and office visits and other delegated communication.

Virtual Visit Facilitator Overview

Key responsibilities include but are not limited to:

• Confirms provider calendar's by following up with patients and ensuring all pertinent medical records have been received and are available to the provider or collecting missing records
• Initiating virtual (video and telephone) visits with the patient, collecting registration and co-payment, detailing pertinent information such as the reason for their visit, health history, home medication review, health questionnaires.
• Communicates with patients, providers, and other team members remotely through phone and other technologies
• Correcting and maintaining registration error work queues.

Minimum Qualifications:

• High School Diploma or GED
• At least 1-year of customer service experience
• Proficient with technology
• Private and professional appearing remote work location required

Location: Remote - ONLY considering MN applications at this time.

Hours: 1.0 FTE

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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