Remote Call Center Customer Service Representative

 

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Are you looking to grow in your career and join a company that values your experience and commitment? With recent enhancements, Conduent is now offering starting pay of $16.00/hr. Want more? Don’t worry, we’ve got you covered. With paid time off, health and welfare benefits, discount programs, and learning and development opportunities, we offer you a complete package to help you thrive at work and in your personal life.

What’s in it for you:

Full-time position with benefits

Employee discounts

No weekends

Paid Training 8:00 AM to 5:00 PM Monday through Friday

Shifts: Availability between the hours of 8:00 AM - 8:00 PM Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.

Requirements:

Must be at least 18 years of age with at least a high school diploma or GED. Must be able to work overtime as needed. Must pass pre-employment screening.

Essential duties may include, but are not limited to:

• Act as a support point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
• Accurately assist with document enrollment requests, status changes, complaints, and grievances.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
• Answering questions about the ending of the Public Health Emergency (Covid)

Required skills/abilities

• Basic understanding of a call center environment in a customer service support role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.

#Remote44

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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