Customer Experience Agent [United States]

 

NOW HIRING CUSTOMER EXPERIENCE AGENTS

PART-TIME

WORK FROM HOME

FLEXIBLE SCHEDULE

NO SALES

CUSTOMER EXPERIENCE AGENT ROLE

The Customer Experience Agent (CEA) role is responsible for engaging with our clients' customers via telephone to conduct a variety of satisfaction surveys and engagement calls. CEA team members enjoy working from home on a flexible schedule that works for them. No sales involved.

JOB REQUIREMENTS

• Must have your own PC or laptop with Windows 10 or higher (no Mac, iOS, etc.), 2-way headset with USB connection, and high-speed internet access
• Two years of customer service and/or prior call center experience
• Pleasant and professional phone voice
• Must work well independently
• Attention to detail
• Ability to type 40 wpm
• Bilingual skills are also a plus but not required
• Located in the United States
• Able to participate in class training via Zoom
• ALL applicants must complete a recorded voice assessment on Indeed. Qualified applicants will be contacted within 72 hours.

ABOUT H2INSIGHT

H2insight is an established leader in the Customer Experience Management Industry with over 25 years in business. Local to Tampa Bay, H2insight aims to foster a positive culture for its employees, while working with passion and purpose on our mission to help our clients promote customer loyalty and retention.

Know someone who may be interested in a Customer Experience role? Share this opportunity with them!

Job Type: Part-time

Pay: $11.00 per hour

Benefits:

• Flexible schedule
• Work from home

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Experience:

• Customer service: 2 years (Required)

Work Location: Remote

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