National Work Comp Claim Specialist [United States]

 

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

JOB PURPOSE:

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The National Work Comp Claim Specialist (NWCCS) oversees all aspects of workers’ compensation order processing. The NWCCS will ensure that workers’ compensation claims are processed promptly, increase employee availability, minimize financial liability while meeting legal, contractual, and ethical obligations.

KEY RESPONSIBILITIES:

• Manage and process client orders daily which involves claims indexing, timely processing of

workers’ compensation orders, providing direction to claims professionals through management involvement and claim review.

• Obtain and verify claim information, accident details, carrier billing information and necessary documents from providers/payers.

• Receive and process workers’ compensation orders in a timely manner, including review of submission and receipt of determination from providers/payer.

• Guide and monitor the entire claims handling process.

• Establish and maintain communication with external and internal customers on process of work comp orders.

• Perform other related duties as assigned.

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

LEADERSHIP PRINCIPLES BEHAVIORS:

• Accountability

• Clear Vision

• External Focus

• Personal Impact

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• High School Diploma or GED.

• Two (2) years of related customer service, workers compensation, or claims processing

experience.

• Proficient in Microsoft Office Suite.

• Superior written and verbal communication, listening, organization and priority setting skills.

• Solid critical thinking and problem-solving skills.

• Excellent analytical, mathematical, and computations skills.

COMPETENCIES AND PREFERRED QUALIFICATIONS:

• Ability to work in a face-paced environment and juggle multiple priorities.

• Ability to think quickly, assess a situation and make sound decisions.

• Ability to use technology to optimize efficiency and effectiveness.

• Listen well and retain instructions; accept constructive feedback from the leadership.

• Ability to be consistent with attendance and prompt arrival at work and meetings.

• Assertive, self-directed; able to work without supervision.

• Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects.

• Ability to read, comprehend and follow written and verbal instructions.

• Ability to perform job with integrity and values consistent with the Numotion Mission.

PHYSICAL REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those

that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform essential functions of the position with reasonable accommodations, as necessary.

• Must be highly mobile, able to access all areas of the premises.

• Frequent use of hands, wrists, fingers associated with computer equipment.

• Required to sit for extended periods of time.

• Occasionally walk and stand and reach with arms and hands.

• Vision abilities including close vision and ability to adjust and focus; ability to talk and hear.

• Ability to bend, twist, stoop, reach and lift/move up to 10 pounds.

• Ability to work overtime as needed

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Required Skills

Required Experience

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