Credit Verification Specialist [United States]

 

Position: Credit Verification Specialist (CVS)

Reports To: Credit Verification Manager/Director

Overview:

Processes supplemental requests in Advantage Credit’s processing systems. Takes calls from clients and assists clients with credit reports and tradelines. Initiates calls/faxes to Creditors/Vendors and conference calls which includes borrower(s). Corresponds both verbally and via email with clients, borrowers, and creditors. Regularly interacts with other Advantage Credit employees.

Responsibilities:

• Works supplement requests by taking appropriate action to verify and update tradelines that may include calling and/or faxing creditor, reviewing documentation, or conducting conference calls.
• Meets or exceeds daily production quotas.
• Maintains work quotes and consistently receives satisfactory audits.
• Communicates with our client when the supplement is completed, or additional information or documentation is required.
• Continuous follow-up on all requests assigned.
• Return client correspondence in a timely manner.
• Assist clients when they call in with questions and concerns.
• File supporting documentation into credit report file.
• Complete tasks and/or projects that have been assigned by management.
• Maintains the integrity of a database with new phone numbers and contacts for creditors and updates existing ones with current information.
• Remain up to date regarding ongoing policy and procedure changes and upgrades to software utilized.
• Attends and participates in credit verification meetings and training.
• Attends and participates in company meetings.
• Remain up to date on industry changes, compliance, and regulations.
• Remain up to date on policy and procedures changes.
• Ability to multi-task and work in a fast-paced environment despite interruptions.
• Maintain good working relationships with our clients, creditors, and co-workers.
• Other duties may be assigned

Qualifications:

• All new Credit Verification Specialists must become FCRA certified.
• Experience in the mortgage and/or credit reporting industries. - One year minimum.
• High School Graduate or GED.
• Must be able to perform independently, be self-motivated and demonstrate initiative.
• Ability to read and interpret documents such as credit reports, mortgage statements, bank and credit statements, court documents and the credit verification manuals.
• Ability to carry out instructions and requests in an organized and timely manner.
• Knowledge of Internet software and Microsoft Office.
• Demonstrate the ability to learn and understand Advantage Credit systems.
• Demonstrate strong data entry skills.
• Experience with using a data base system is a must (Knowledge of Salesforce is a bonus)
• Attention to Detail - Demonstrate an ability to process a large volume of documents rapidly and accurately with close attention to detail.
• Problem Solving - Uses reason, facts, and common sense even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional clients or borrowers; responds promptly to client’s needs; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas.
• Oral Communication - Speak clearly and informatively; listens and asks for clarification; responds well to questions and concerns in a timely manner.
• Written Communication - Writes clearly and informatively; edits work for spelling; able to read and interpret written information; responds well to questions and concerns in a timely manner.
• Teamwork - Contributes to building a positive team atmosphere; supports everyone’s efforts to succeed.
• Cost Consciousness - Conserves organizational resources.
• Diversity - Shows respect and sensitivity for cultural and individual differences.
• Ethics - Treats others with respect; keeps commitments; works with integrity.
• Organizational Support - Follows policies and procedures; completes administrative tasks in a timely manner. Responds quickly and promptly to requests from other departments and team members.
• Motivation - Demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritize and plan work activities; uses time efficiently.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality, providing this input to management.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity without sacrificing quality; works efficiently and accurately.
• Attendance/Punctuality - Is punctual; ensures work responsibilities are covered when absent; attends meetings promptly.
• Dependability - Follows instructions; responds to management direction and guidance; completes tasks on time.

Position Description:

Full Time-40 hour work week- 9:30am-6:30pm mtn- Remote Position

Wage-Hourly-Non Exempt- starting hourly wage is $18.00 per hour

• Dedicated home office
• Works with dedicated PC and telephone headset.
• Your work environment should be free of clutter and away from outside noise and distractions.
• It will be necessary for you to meet the minimum internet requirements.
• Full-time 40-hour week position that requires individuals to sit at desk and perform duties from company provided computer equipment for 8-hours each day

Benefits

Health, vision, dental, short-term/long term disability policies, and group life insurance effective 1st day

of the month following 30 days of hire date.

144 hours Paid Time Off (PTO) annually – pro-rated based on hiring date, first year.

8 Hours of Paid Time off for birthday to be used 2 weeks prior or after birthday annually.

401k participation after 6 months of continued employment

Reimbursement for internet provider and fitness programs.

• We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Experience:

• Mortgage servicing: 1 year (Preferred)
• Credit Reporting Agency Mortgage Processor: 1 year (Preferred)
• Outlook: 1 year (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: Remote

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