Customer Service Disabled Veterans Outreach Specialist - (20034742) [United States]
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Classified Indicator: ClassifiedCustomer Service Disabled Veterans Outreach Specialist - (20034742)
(230005K2)
IN-PERSON - Customer Service Disabled Veterans Outreach Specialist - (20034742)
The Ohio Department of Job and Family Services (ODJFS) is a $3.5 billion agency with approximately 2,500 employees. ODJFS develops and supervises the state's public assistance, workforce development, unemployment insurance, child and adult protective services, adoption, childcare, and child support programs. ODJFS' mission is to improve the well-being of Ohio's workforce and families by promoting economic self-sufficiency and ensuring the safety of Ohio's most vulnerable citizens.
At ODJFS, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work!
- Low-cost health care benefits with FREE dental and vision
- Guaranteed 11 paid holidays each year
- Significant employer paid OPERS contributions
- Employee tuition reimbursement programs
- Wellness incentives for healthcare participants
- And much more!
To learn more about ODJFS, please visit our website at www.jfs.ohio.gov, find us on LinkedIn and follow us on Facebook.
Notice: This position will be regularly reporting to the OMJ Montgomery County.
Major Duties and Responsibilities
Under general supervision, provides individualized career services to veterans with a Significant Barrier to Employment (SBE) as defined by the Department of Labor (DOL) (e.g., assessment; development of Individual Employment Plan; vocational guidance; coordinated supportive services; job development contacts; case management; referral to jobs and training); operates personal computer to enter, update, and retrieve data (e.g., applicant registration and referrals to jobs; placements; reports); assists veterans in use of computer terminals at OhioMeansJobs (OMJ) Center or outstation location; provides and facilitates full range of employment and training services to veterans and eligible persons with the primary focus of meeting the needs of those who are unable to obtain employment through core services provided in an OMJ Center or other outstation location; conducts and/or assists in facilitation and/or provides logistical support for veterans job search workshops; assists management in responding to inquiries and complaints from veterans and government officials; develops jobs and job training opportunities for eligible veterans through contacts with employers (e.g., small/medium size private sector employer) or OMJ as required by Title 38 and Public Law 107-288 Jobs for Veterans Act; promotes and develops apprenticeship and other on-job training positions; carries out other duties to promote development of entry-level and career job opportunities for veterans with a SBE as defined by DOL; conducts outreach activities for the purpose of locating eligible veterans who could benefit from intensive services of various programs at different locations (e.g., Vocational Rehabilitation and Employment; Homeless Veterans Reintegration Project [HVRP]; VA hospitals and Veteran Centers; Civic and Service Organizations; Ohio Bureau of Vocational Rehabilitation [OBVR]).
Attends National Veterans Training Institute and other additional training (e.g., veterans training conference) as required; attends meetings, conferences, and training; loads and transports equipment and informational materials; travels to and conducts on-site visits at various locations (e.g., support office; employers; County Department of Job and Family Services [CDJFS]; veteran organizations; job/resource fairs).
Provides appropriate assistance to local OMJ Employment and Training Centers: attends local OhioMeansJobs Center partner meetings and provides input that assists in surveying customers (e.g., employers; job seekers; OMJ partners; community agencies) verbally and in writing to determine customer satisfaction with disabled veterans services.
Performs other related duties as assigned (e.g., participates in staff meetings; operates personal computer to produce correspondence, reports, and other documents; maintains logs, records, and files).
The following are the minimum qualifications for this position. Applicants must specifically identify how the required job qualifications are met in the Education and/or Work Experience – “Job Duties” Sections of the application.
Preference shall be given first to qualified service-connected disabled veterans and if no such person is available then to any qualified veteran per Title 38, United States Code, Section 4103a.
To meet the minimum qualification for this position you have (2) options:
Option #1
Formal education in arithmetic that includes fractions, decimals & percentages & in reading, writing & speaking common English vocabulary AND (3) months training OR (3) months experience in interviewing AND (3) months training OR (3) months experience in public relations AND (3) months training OR (3) months experience in office practices & procedures AND (6) months training OR (6) months experience in operation of personal computer.
Option #2
Equivalent of Minimum Class Qualifications for Employment noted above.
Major Worker Characteristics
Knowledge of interviewing; public relations; office practices & procedures; unemployment compensation benefit eligibility requirements*; employee training & development*; agency policy & procedures related to federally mandated employment programs*. Skill in operation of personal computer. Ability to apply principles to solve problems & deal with variety of variables in somewhat unfamiliar context; prepare meaningful & accurate reports; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public.
(*) Developed after employment.
Supplemental Information
NOTE: Preference shall be given first to qualified service-connected disabled veterans & if no such person is available then to any qualified veteran per Title 38, United States Code, Section 4103a. Copies of DD214 and/or proof of disabled veteran status must be attached to claim veteran preference.
Unless required by legislation or union contract, starting salary will be the minimum salary of the pay range (step 1, currently $22.02 per hour) associated with this position.
All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application.
When contacted for an interview, an applicant who requires special accommodations due to a disability should notify the office at that time so proper arrangements can be made for the interview.
Status of Posted Positions
You may check the status of your application online by signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions/inquiries, other than your application status, please direct them to the HR_Support_Center@jfs.ohio.gov.
TRAVEL REQUIRED, AS NEEDED. MUST PROVIDE OWN TRANSPORTATION OR, IN ORDER TO OPERATE A STATE VEHICLE, YOU MUST HAVE A VALID DRIVERS LICENSE.
The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made excluding an applicant from consideration.
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